CEMax CRM Suite is specially designed for businesses and organizations with distributed offices. It provides optimal tools that measure, monitor, manage, and improve the customer's total experience. For reporting and managing customer care workflow processes, the CEMax System includes complaint management, customer surveys and feedback, customer retention programs, event logging, and evaluations of on-the-job-performance. Companies also find that morale and job performance goes up when an employee feels they have contributed to the positive outcome of a customer's complaint or feedback.

CEMax CRM Suite allows companies to improve their levels of customer treatment by applying accurate workflow to any given customer care process. An automated process effectively keeps track of timetables and locates the appropriate personnel to handle feedback and complaints. This includes all employees, company-wide, with similar roles or responsibilities either directly or indirectly responsible for handling similar types of calls or problems. It is obvious that every organization differs from another. Even in the same vertical market and it is essential to “copy” this uniqueness into the work flows rather that adjusting the organization’s policy to inflexible, hard coded workflows. This strategy ensures that complaints don't fall between the cracks and maintains an open flow of information. More so, managers are able to identify and solve problems at the source, in a timely fashion. Overall, such high workflow efficiency enables companies to provide a better customer experience while saving money in resources and time.

CEMax CRM Suite allows you to build, examine and simulate new incentive plans and to introduce them to your sales force. CEMax Incentive learns every agreement and gathers data about sales performances for each sales person, internal or external. The system enables sales persons, by using user name and password to acquire information concerning his or hers achievements against goals and thus drive them for a greater effort to meet their goals. The system calculate the periodically revenue, according to the specific agreement, that each sales person is entitled to and send it to accounting for payment.

CEMax strengthens brand loyalty by allowing companies to obtain valuable customer feedback, so managers know what works and can be aware of hazardous situation that might lead a customer to נטישה or learn more about his preferences. CEMax CRM Suite is a great guide to providing better products. Generated automatic responses to customers offer clear visibility of customer interaction processes. The CEMax Survey Engine, a core component, captures, evaluates, analyzes, and responds to customer experience. This enables you to continuously identify weak points, enhance existing services or step-in to resolve problems. CEMax knows that these kinds of improvements successfully strengthen customer loyalty.

CEMax CRM Suite is designed to help you leverage knowledge about your customer's total experience, before and beyond a purchase. This information allows you to improve your products and customer experience. When the customer complains, it's usually one step before switching vendors. This emphasizes how important it is for companies to continuously focus on product and services improvements in their efforts to keep churn at a minimum.

CEMax System gives you a competitive advantage by promoting a high level of workflow processes and customer-related communications. By capturing and understanding customer experiences, CEMax System enables Customer Care departments to better able to respond to, and anticipate, customer complaints. For example, an employee who senses there is a problem with the customer can update CEMax System with this information even if the customer doesn't notify the company.