CEMax has positioned itself at the forefront of the CRM market by offering a complete Customer Relations Management solution for the measuring, monitoring, managing and improving all aspects related to the customer. The CEMax CRM suite offers unique value by utilizing the CEM – (Customer Experience Management) paradigm
CEMax's flagship CRM software- the CEMax CRM Suite -
is a holistic Customer Relations Management system that
has been implemented at a large variety of customers during
the last 8 years. the Adjective “Holistic” emphasizes the
richness of this CRM suite that offers traditional as well
as peripheral modules that stem from one platform. This
richness of functions and capabilities allows CEMax to offer
the system as a complete one or divide it into target oriented
products:
* CEMax CRM Suite – handles all interactions
with the customer
* CEMax Finance – Operational financial
CRM suite
* CEMax Contact Center – Manages all types
of customers’ appeals and complaints
* CEMax Incentive
– manages incentive plans for sales persons, agents and
employees, calculates commissions and bonuses and can simulate
different levels of compensations per success criteria
* CEMax Data subscription – manages delivery of information
to customers via all channels of delivery (mail, email,
FAX, etc)
High end customers like banks, hotel chain, automobiles importers, investment houses and many others have strengthen their relationships with their customers and gained high rate of customers’ loyalty by implementing CEMax CRM Suite and its CEM paradigm.
CEMax CRM Suite Supports “Out of the box” all customers’ related interactions and business processes that may occur within the organization, from lead generation up to customer care and appeals management.
CEMax CRM Suite Is scalable and can handle any size of an organization, from SMB to enterprises. Integrated WEB interface provides access from remote branches, field sales persons, external marketers and other elements that are not directly connected to the internal network.
